FAQ

Question 1

How does mobile detailing work?

Accepted Answer

We come directly to your location with professional tools and products. No shop visit is required. Services are performed curbside, in driveways, or approved parking areas, and we operate efficiently and discreetly for urban environments.

Question 2

What should I expect on service day?

Accepted Answer

You will receive a confirmation before arrival. We perform a brief exterior inspection, complete services as booked using paint-safe professional techniques, and provide post-service care guidance after completion.

Question 3

Do I need to be present during the service?

Accepted Answer

You do not need to be present as long as we have access to the vehicle. We recommend being reachable by phone in case of questions.

Question 4

How long does each service take?

Accepted Answer

Exterior services typically take 45 to 90 minutes. Interior services take approximately 1.5 to 3 hours. Full detailing services may take 2 to 4 hours depending on vehicle size and condition.

Question 5

What areas do you service?

Accepted Answer

We are located on the NE side of DC. We service all Washington, DC neighborhoods including residential streets, apartments, and condos. Availability may vary based on parking access and building rules. If you are outside the bounds of DC like Virginia or Maryland please contact us for more information.

Question 6

How to book an appointment?

Accepted Answer

Appointments are booked online through our booking system. Customers select their service, date, time, and location, and receive confirmation via email or SMS. If there are any rules or regulation we have to abide by please note that prior to our visit to ensure a smooth service.

Question 7

Same-day & next-day availability

Accepted Answer

Same-day and next-day appointments may be available depending on demand and employee availability. Early booking increases availability. If you are a Elite member or higher you are guaranteed early booking access and priority Same-day & next-day availability.

Question 8

Rescheduling or canceling an appointment

Accepted Answer

Appointments may be rescheduled or canceled within the booking window stated at checkout. Late cancellations may incur a fee.

Question 9

Late arrival & grace period policy

Accepted Answer

A short grace period is allowed for access delays. Extended delays may require rescheduling.

Question 10

Weather-related rescheduling

Accepted Answer

Appointments may be rescheduled due to rain, snow, or extreme heat. Customers will be notified in advance whenever possible.

Question 11

What's included in each service?

Accepted Answer

Each service package includes a defined set of interior and or exterior treatments, which will be listed on our website or the booking page.

Question 12

Exterior-only vs full detailing

Accepted Answer

Exterior-only services focus on washing, protection, and visual enhancement, while full detailing includes interior deep cleaning combined with exterior care.

Question 13

Add-ons and extras

Accepted Answer

Extras enhance protection, appearance, or longevity and are available as optional upgrades during booking.

Question 14

What services are best for my vehicle?

Accepted Answer

Daily driven vehicles benefit from maintenance services, while vehicles with visible buildup or heavily used benefit from a deep clean.

Question 15

Maintenance vs deep clean

Accepted Answer

Maintenance services focus on regular upkeep and protection, while deep cleaning restores heavily soiled or neglected areas and bring them back like new.

Question 16

How do Memberships work?

Accepted Answer

Memberships provide recurring services at discounted rates and are scheduled on a monthly or bi-weekly basis.

Question 17

How does recurring billing work?

Accepted Answer

Billing is processed automatically based on the selected plan using Stripe which is a secure payment method.

Question 18

Pausing or canceling a membership

Accepted Answer

Memberships may be paused or canceled with advance notice before the next billing cycle.

Question 19

Membership service rollover policy

Accepted Answer

Unused membership services do not roll over unless otherwise stated.

Getting Started

Booking and Scheduling

Services & Packages

Memberships and recurring services